If
you are having trouble with QuickTime, please see the brief problem
description that matches yours.
how
to hint videos for streaming
- Open
the file you would like to upload to SingleReel with QuickTime
Pro
- Select File > Export
- From the drop down list at the bottom of the form, select "Movie
to Hinted Movie"
- Choose a new name for your hinted movie and clock "OK"
- The
movie is now hinted and ready to be streamed.
the
video either does not start or will not play
This usually means that you do not have the latest version of
the QuickTime player. Other symptoms of an older player may be:
only a white screen with no audio, a white or a black screen with
audio, there is no sound or screen, only the controls are displayed.
If experience any of this, simply install the latest version of
the free QuickTime player. If the screen just displays the QuickTime
logo and does not seem to play, your system is trying to download
the complete file, not progressively and it may take some time
to start playing.
the
video seems to be jumping while it is playing
Please set your QuickTime player to safe mode. See question number
5.
the
video does not seem to be playing properly even with the most
recent version of quicktime
This means that your firewall is interfering with the QuickTime
player. You would need to disable it, or modify it's settings.
We apologize for any inconvenience that this may cause, but many
firewalls can be very restrictive.
there
is a strong purple tint to the video
In very rare instances a video may appear as if it's washed in
purple hues. This is a problem that occurs in individual players
and some QuickTime users experience it and others never do. We
recommend re-starting your computer and if the problem still occurs,
we recommend that you re-install QuickTime.
my
computer keeps crashing when I try to play QuickTime videos and
I want to enable a safe mode
- Open your Control Panel (switch to Classic View if using Windows
XP).
- Open
your QuickTime settings.
- Select
video settings and click on the radio button to activate "Safe
Mode (GDI Only)". When this option is active, the other options
will turn gray.
- Re-start
your computer and try again.
I
can't play the video through my firewall
- Open up your control panel and open up QuickTime settings.
- Select "Streaming Transport" from the drop down menu.
- Select "Use HTTP Port ID [80]" and close the settings
menu.
- Try playing the streaming video again. |
