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video playback problems:

the video either does not start or will not play
This usually means that you do not have the latest version of the QuickTime player. Other symptoms of an older player may be: only a white screen with no audio, a white or a black screen with audio, there is no sound or screen, only the controls are displayed. If experience any of this, simply install the latest version of the free QuickTime player. If the screen just displays the QuickTime logo and does not seem to play, your system is trying to download the complete file, not progressively and it may take some time to start playing.

the video seems to be jumping while it is playing
Please set your QuickTime player to safe mode. Please see next question.

my computer keeps crashing when I try to play QuickTime videos and I want to enable a safe mode
- Open your Control Panel (switch to Classic View if using Windows XP).
- Open your QuickTime settings.
- Select "Video Settings" and click on the radio button to activate "Safe Mode (GDI Only)". When this option is active, the other options will turn gray.
- Re-start your computer and try again.